Massage Envy

I have had many massages in my life time. My mother took aromatherapy classes when I was around 9 years old and used my brothers and I as massage Guinea pigs. In my early 20's, I met a lady who had retired from her role as the physical therapist for the Arizona Cardinals. She had her own practice with services including acupressure and many modalities of massage. I saw her bi-weekly. She was phenomenal. Today I cashed in my Christmas gift cards to Massage Envy. I hadn't seen a masseuse since my little lady past away a decade ago. I arrived 15 minutes prior to my first appointment with Marty on a Sunday. My check in was easy. I covered my needs and medical notes on a tablet with a receptionist. She was sweet, personable. She said her introduction and included wanting to get to know and connect with me. I found it to be funny at first but in our few minutes of talking, we did connect. It was cute. Anyway-the massage. Marty helped me get comfortable immediately. He began a 50 minute full body massage, firm pressure. I asked Marty to pay extra attention to my head, neck and shoulders. Marty's techniques included myofascial release. His pressure, slow and deep. He released tension in muscles I didn't even know I had. The tension OR the muscles😅. I awkwardly declared my love to Marty 10 minutes in. To be clear, the way I feel right now, 20 minutes after this visit to Massage Envy on Broadway-I love everyone. Marty, the friendly front desk crew, you, me-everybody in the world. Such a good experience. I was offered the membership program which I should definitely take advantage of since I am booked with Marty again in 3 weeks. The difference in going in as a non-member vs. Subscriber, at least for massage, is $50. There are other pampering self care options, including facials, stretching therapy and a high-end assortment of products to take home and continue your self-love routine. I post this, drunk on the fantastic experience I had today. I am looking forward to my next visit. Super recommend you explore their site and customize your services. Healthy, healing hero=Marty. I am such a happy camper.

Unfortunately like most other locations I visited there are many good therapists but not very good people facing employees at the front desk. Another location I need to write off. I found someone their full therapist there but it's not worth the aggravation was scheduling and the attitude. I had an appointment at 10:00 and 12:30 because I have switched to a therapist who became available and I called and told them and you guys apparently deleted the wrong one. So a few minutes after my 10:00 appointment time you guys called me and wondered if I was late or just a no show I called back immediately and couldn't get to talk to anyone for an hour and the next 60 minutes before I got someone and now I'm being read the riot active you're not going to charge me this time and be nice but next time you will. I Will not return to this location so you don't have to worry about that you should just worry about maintaining your client base and have some people who care at the counters

I've had multiple massages there all very subpar and sometimes uncomfortable. I have tried extensively to cancel my membership only to get denied. I've been told "you can't transfer your membership to another location" "you have to cancel your membership in person" "you can't cancel it only suspended the account" and finally " I'll cancel it for you and send a confirmation" only to never get confirmation. Beware management at this location is really hard to deal with. The other locations I've never had issues at all and are 5 stars. Manager at this location, she seems to take pleasure in screwing costumers.

JOSE IS A MASTER OF HIS CRAFT!! I will be back for sure. Thank you Jose, for giving this mom a little bit of “me time” he even took my snores as a compliment. You are one in a million and I will be scheduling with you again in a week! The front desk gal was sweet, kind and attentive. Overall, I am a very satisfied customer. Thank you to the staff of Massage Envy!!!